Complaint letter - A panaszlevél

Complaint letter - A panaszlevél

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Jöjjön most még egy levéltéma, természetesen levélmintával és szószedettel. 

Complaint letter

Dear Manager,

I am really sorry to disturb you with my complaint but now I have really had enough. I have been a regular customer in your bank for twenty-five years now. I have been highly satisfied with your service so far.

However, for several weeks I have experienced such rude treatment from one of your tellers that I refuse to tolerate it any longer. Each time I try to make a transaction through Ms. White, she acts as though I were an annoyance. In one instance, she said she has "no patience in dealing with such petty transactions." when I wanted to transfer 50 dollars from my account.

I trust that you will speak to her about polite customer service. If she continues to have this attitude, I will move my accounts to another bank. Customers are not an annoyance; we are the ones who pay her salary.

I hope to hear from you soon.

Yours sincerely,

Mr. James Black

Írj panaszos levelet az egyik ismert áruház igazgatójának az alábbi szempontoknak megfelelően.

- rendszeres vásárlójuk vagy

- eleged van az eladók udvariatlanságából

- új mobil telefont próbáltál venni, de csúnyán bántak veled, nem segítettek

- kérd meg az igazgatót, hogy utasítsa a munkatársait arra, hogy udvariasan bánjanak a vásárlókkal

- ha semmi sem változik, kénytelen leszel a másik nagyáruházat előnyben részesíteni

Megoldás:

Dear Manager,

I am really sorry to disturb you with my complaint but now I have really had enough. I have been a regular customer in your hypermarket for several years. I have been mostly satisfied with your service so far.

But I have experienced such rude treatment from one of your salesmen that I refuse to tolerate it any longer. I tried to buy an expensive mobile phone last week. I asked for help but the salesman I talked to acted as though I were an annoyance. He was downright rude and just wanted to get rid of me as soon as possible.

I trust that you will speak to your employees about polite customer service. If I continue to experience this attitude, I will definitely do the shopping in the other hypermarket in town.

I hope to hear from you soon.

Yours sincerely,

Ms. Jane Crimson

Vocabulary

complaint letter

panaszos levél

I am really sorry to disturb you.

Igazán sajnálom, hogy zavarom.

I have really had enough.

Igazán elegem van.

regular customer

régi /rendszeresen odajáró ügyfél

to be highly satisfied

nagyon elégedettnek lenni

rude

durva, udvariatlan

treatment

bánásmód

teller

bankpénztáros

I refuse to tolerate it

tovább már nem tűrhetem

to make a transaction

tranzakciót bonyolítani

she acts as though

úgy viselkedik, mintha

annoyance

bosszantás, alkalmatlankodás

petty

apró, pitiáner

to transfer

átutalni

account

számla

polite customer service

udvarias bánásmód az ügyfelekkel

salary

fizetés

Nehézségi szint:
alapfok
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