Dear Mr Brown,

This is to confirm the arrangements we discussed over the phone today. Enclosed are your airline tickets for the British Airways Airlines, flight number 5123, leaving London at 6:30 a.m. on Friday, July 2, 2015, arriving in Moscow at 9:45 a.m. Our colleague Mr James Smith will meet you at the airport. He will be wearing a dark green name tag and there will be a blue flag in his hands with your name on it. As you requested, I left the return flight open to allow you some flexibility in your stay in Moscow.

I reserved a double room for you with a king-size bed at the Hotel Metropol for three nights. I’m sorry, but there were no rooms available with view to the Kremlin towers. I assure you, however, that the view is spectacular from any window in the hotel. The hotel is a two-minute walk from the main sights and the Red Square and it provides unbeatable service. High-speed WiFi access is available in every hotel room and the lobby.

I hope these arrangements meet your approval. If you need anything else, please call me at 123-4567. I am happy to help whatever problems may arise.

I look forward to your arrival.

Mr John Stuart

Imagine that you have to make travel arrangements for a colleague of yours who wants to travel from Barcelona to London. He wants to stay in a cheap hotel in a single room near the centre. WiFi is very important for him and wants to be flexible in his stay in London.

Fill in the gaps in the letter below.

Dear Ms ……,

This is to (1)………………………….. we discussed over the phone today. (2)……….. are your airline tickets for the British Airways Airlines, (3) ……….. 5123, leaving Barcelona at 6:30 a.m. on Friday, July 2, 2015, arriving in London  at 9:45 a.m. Our colleague Mr Joe Smith will meet you at the (4)………. He will be wearing a dark blue (5)……… and there will be a red (6)……. in his hands with your name on it. As you (7)…………., I (8) ………………….. left the return flight open to allow you some (9) …………… in your stay in London.

I reserved a (10) ………… room for you at the Hotel Queen for three nights. The hotel is a two-minute walk from the main sights and Oxford Street and it provides good service. High-speed WiFi access is available in every hotel room.

I hope these arrangements meet your (11)…………. If you need anything else, please call me at 123-4567. I am happy to help whatever problems may arise.

(12) ………………. your arrival.

Mr Edward King

Key:

1. confirm the arrangements

2. enclosed

3. flight number

4. airport

5. name tag

6. flag

7. requested

8. left the return flight open

9. flexibility

10. single

11. approval

12. I look forward to

HOW TO COMPLAIN, AND WRITE A LETTER OF COMPLAINT

Everyone has consumer rights. You have the right to know what you will receive before you pay for a product or service. When you are not satisfied, you have to make a complaint to get your money back or to have the product replaced.

BEFORE COMPLAINING

Review what happened and think about your options and rights. Consider the facts of the case, and what you want to happen. If you are not sure what your rights are, or how to proceed, contact a consumer group and discuss the situation. Talking with such an organization may help you decide how to handle the problem. Pay attention to all printed information you have about the case, such as ads you responded to, brochures, warranty, guarantee, all letters between you and the business and any other papers you received from the company, including agreements, instructions, receipts and billing statements. If you signed a contract, read it carefully and ask the company for explanations of anything you don’t understand. The contract or warranty may limit your options or provide you with certain rights. Decide what you want from the company, such as repair or replacement of the item, a refund, an exchange, a credit, a correction of the company’s records, or the payment of damages. Consider whether a compromise would be acceptable. It may be easier to resolve the complaint if you agree to a settlement that falls short of a full refund.

COMPLAIN AS SOON AS POSSIBLE

The sooner you complain, the better your chances for a satisfactory settlement. Some store refund policies allow you to return items if you do so within a few days. If you wait too long to return the item you will lose the right to get your money back. In addition, it can be difficult to defend your position if you wait a long time to complain.

HOW TO GET STARTED

First of all, you have to clearly present your problem. If you fail to communicate effectively, it will be more difficult to resolve the complaint. When you contact the company, have all the relevant information at hand: a description of the item, any date to help the company identify your purchase (receipt, billing statement, purchase order number, billing statement, invoice, etc.). Explain clearly and briefly what’s wrong and what you want the company to do.

Do not get emotional: speak calmly and politely. If you make the complaint handler’s job harder by getting angry, that person is likely to respond negatively to you.

Make notes about all conversations you have about the complaint, including the names of everyone at the company you spoke to, when you spoke to them and what they said.

You can complain by phone, in-person or by mail. As a general rule:
1.    Phone first to tell the company about the problem and to try to resolve it.
2.    Go to the company to return the purchase or when there is a need to meet with someone to examine the item, receipts or statements.
3.    Write letters as soon as you realize it will take a while to get the problem resolved

WRITING A COMPLAINT LETTER

Sometimes problems can be resolved with one call or visit. But when you realize that you are going to have problems with your complaint, start putting things in writing. Sometimes businesses ignore complaints until they see them in writing.

Letters are important for these reasons:
•    To create a written record of your complaint with the company.
•    To preserve your rights under law.
•    To make sure the business understands your side of the story.
•    To lay the groundwork for a future legal case or defense.
•    To let the company know you are serious about pursuing the matter.

If your first letter does not bring a response, send a second and contact someone higher up in the company. If the salesperson can’t help you, ask to speak to a supervisor or store manager, and then the owner or the company’s headquarters.

In most cases, you do not need to send letters by certified or registered mail. However, if the company has ignored your letters or claims it never received them, consider paying for a mail receipt that will provide proof that delivery was made.

1. A te címed jön ide

2. Ide jön annak a személynek a neve/titulusa/cégnek a neve, akihez a levél szól

3. Dátum: nap, hónap, év

4. Bevezetés

5. Befejezés

6. A te aláírásod jön ide

Nézzük először a legfontosabb formai szabályokat:

• a megszólítás után nem kell semmilyen írásjel
• a nem hivatalos levéllel ellentétben, itt NEM LEHET összevont alakokat használni (it’s, we’re, didn’t, stb.), csak rendesen külön írva: DO NOT, IT IS, stb.
• ha nem ismered a személyt, akinek írsz, akkor a megszólítás: ‘Dear Sir or Madam’ és a levelet a következőképpen fejezd be: ‘Yours faithfully’ (Amerikai angolban: ‘Sincerely yours’ vagy ‘Truly yours’)
• ha tudod a nevét a személynek, akihez írsz, akkor így szólítsd meg: ‘Dear Mr/Miss/Ms/Mrs Williams’ és így fejezd be: ‘Yours sincerely’ (Amerikai angolban: ‘Sincerely yours’ vagy ‘Truly yours’)

Íme néhány hasznos kifejezés és mondat, amiket fel tudsz használni, ha hivatalos levelet szeretnél írni:

Az eleje és a vége

Dear Sir/Madam – Tisztelt Uram/Hölgyem
Dear Mr/Ms/Mrs/Miss Jones – Tisztelt Jones úr/stb …
Yours faithfully – Tisztelettel/Üdvözlettel
Yours sincerely – Tisztelettel/Üdvözlettel

Válasz egy hirdetésre

With reference to your advert in the current issue of … – A … aktuális számában megjelent hirdetésére hivatkozva …
I have read your advertisement in the July issue of … – Olvastam hirdetését a … júliusi számában
In your advertisement you state that …. – A hirdetésében Ön azt állatja, hogy …
Could you confirm that … – Meg tudná erősíteni, hogy …

Hivatkozás egy levélre

Thank you for your letter of December 3rd giving me information about … – Köszönöm a december 3-i levelét, amelyben tájékoztat a …-ról/-ről

Részletek megerősítése

I am writing to confirm my telephone order of this morning. I would like to order … – Azért írok, hogy megerősítsem a reggeli telefonos rendelésem. Szeretnék rendelni …
I would like to confirm my booking of (one double room) for (three) nights, arriving on (Thursday 15th July), and leaving on (Sunday 18th). – Szeretném megerősíteni a szobafoglalásom, amely egy (két) ágyas szobára, (három) éjszakára vonatkozik, július 15-i érkezéssel és 18-i (vasárnap indulással).

Ha kérünk valamit

I would be grateful if you would send me a … – Hálás lennék, ha küldene nekem egy …
Could you possible send me … – Esetleg tudna nekem küldeni egy …

Ha megköszönünk valamit

Thank you once again for your help. – Még egyszer köszönöm a segítségét.
I would like to thank you for … – Szeretném megköszönni a …-t /hogy …
Thank you for … – Köszönöm a …-t/hogy …

Ha panaszt teszünk

I am writing to complain about … – Azért írok, hogy panasz tegyek a …-tal kapcsolatban.
Last week I bought a … . It is not working and I would like to return it for a full refund. – Múlt héten vásároltam egy …-t. Nem működik és szeretném, ha a teljes árát visszatérítenék.

Hogyan fejezzük be a levelet

I hope you will give this matter immediate attention. – Remélem, hogy azonnal figyelmet tud szentelni ennek az ügynek.
I look forward to hearing from you as soon as possible. – Várom válaszát amilyen hamar csak lehetséges.

First version:

RE: ACCOUNTANT POSITION LISTED IN THE SUNDAY TIMES

Dear Sir,

Please accept my application for the accountant position that was advertised in this week’s Sunday Times.

As you will note in my enclosed CV, I have worked as the assistant accountant for City Tours Company for the last two years. Before that, I attended Glasgow University and subsequently earned my degree there.

I feel very qualified to fill your accountant position and would like to arrange an interview at your earliest convenience.

Thank you in advance.

Yours sincerely,

Mr. Daniel Craig

Second version:

Dear Mr. White,

I am very interested in the administrative position that is presently available in your company. After learning about the duties associated with this position, I am confident that I can meet your needs. My skills in this area are strong, as are my educational background and experience. Allow me to discuss this with you, and you will discover a dedicated and competent professional who will work hard to benefit your company.

Please review the enclosed CV, as it outlines my qualifications in further detail. By examining it you will find that my educational achievements and past employment accomplishments are more than adequate. You will also see that I can bring an impressive range of skills to this position.

I would appreciate the opportunity to provide you with additional information or answer any questions you may have. Perhaps we can set a time to meet in person to discuss the possibilities of allowing me to fill this position. Thank you in advance.

 I look forward to hearing from you soon.

Mr. Daniel Craig

*Amerikai angolban általában a CV helyett a resume szót használják.

Fordítsd le ezeket a fontos fordulatokat angolra!

1. Nagyon érdekel a meghirdetett könyvelői állás.

2. Kérem, fogadja el a jelentkezésemet a könyvelői állásra.

3. A Glasgow Egyetemen szereztem diplomát.

4. Meg vagyok győződve arról, hogy be tudom tölteni az Önök szükségleteit.

5. A mellékelt önéletrajzom részletesebben is körvonalazza a képesítéseimet.

6. Előre is köszönöm.

Key:

1. I am very interested in the accountant position advertised.

2. Please accept my application for the accountant position.

3. I earned my degree at Glasgow University.

4. I am confident that I can meet your needs.

5. My enclosed CV/resume outlines my qualifications in further detail.

6. Thank you in advance.

To the Manager of the Sales Department                                          29th June, 2015

Dear Mr Winston,

Regretfully, I must inform you that I need to resign from my position here as office manager. I prefer to leave at the end of this month, if that is convenient. If not, I will gladly comply with the company’s request to give two months termination notice.

Please know that I am grateful for the trust and confidence that you have placed in me in the last three years.

Each year my financial obligations have increased and unfortunately, my salary here has not been able to keep up with these demands. As a result, I have been forced to reconsider my employment here and have concluded that it would be best for me to seek employment with a company better equipped to meet my financial requirements. Despite this, it is with mixed emotions that I have accepted a position elsewhere that carries a higher salary with possibilities for future advancement,

Although the higher salary was one factor in my decision, I will also have a greater opportunity to use my degree in computer science.

Please accept my thanks for the opportunity to work with you. The guidance you have given me has proved invaluable and has prepared me well for my new position. I have enjoyed the challenges presented here andI sincerely hope that I have returned adequate service for all the benefits that I have received.

Of course, I will be happy to helptrain a replacement while I am here. The new manager is also free to call me at home or email me with any questions after I leave. Please let me know if there is anything else I can do to help make this transition as trouble-free and smooth as possible.

Yours sincerely,

Jason West

Sikerült megjegyezni a felmondáshoz fontos szavakat? Le tudnád fordítani az alábbi kifejezéseket angolra?

1. felmondó levél

2. állást keresni

3. felmondani

4. sajnálattal

5. ha ez megfelelő

6. felmondási idő

7. elfogadni egy állást

8. jövőbeni előrelépés/előléptetés

9. magasabb fizetés

10. kihívás

11. betanítani az utódot

12. átmenet

Megoldás:

1. resignation letter

2. to seek employment

3. to resign

4. regretfully

5. if that is convenient

6. termination notice

7. to accept a position

8. future advancement

9. a higher salary

10. challenge

11. to train a replacement

12. transition

Dear Manager,

I am really sorry to disturb you with my complaint but now I have really had enough. I have been a regular customer in your bank for twenty-five years now. I have been highly satisfied with your service so far.

However, for several weeks I have experienced such rude treatment from one of your tellers that I refuse to tolerate it any longer. Each time I try to make a transaction through Ms. White, she acts as though I were an annoyance. In one instance, she said she has “no patience in dealing with such petty transactions.” when I wanted to transfer 50 dollars from my account.

I trust that you will speak to her about polite customer service. If she continues to have this attitude, I will move my accounts to another bank. Customers are not an annoyance; we are the ones who pay her salary.

I hope to hear from you soon.

Yours sincerely,

Mr. James Black

Írj panaszos levelet az egyik ismert áruház igazgatójának az alábbi szempontoknak megfelelően.

– rendszeres vásárlójuk vagy

– eleged van az eladók udvariatlanságából

– új mobil telefont próbáltál venni, de csúnyán bántak veled, nem segítettek

– kérd meg az igazgatót, hogy utasítsa a munkatársait arra, hogy udvariasan bánjanak a vásárlókkal

– ha semmi sem változik, kénytelen leszel a másik nagyáruházat előnyben részesíteni

Megoldás:

Dear Manager,

I am really sorry to disturb you with my complaint but now I have really had enough. I have been a regular customer in your hypermarket for several years. I have been mostly satisfied with your service so far.

But I have experienced such rude treatment from one of your salesmen that I refuse to tolerate it any longer. I tried to buy an expensive mobile phone last week. I asked for help but the salesman I talked to acted as though I were an annoyance. He was downright rude and just wanted to get rid of me as soon as possible.

I trust that you will speak to your employees about polite customer service. If I continue to experience this attitude, I will definitely do the shopping in the other hypermarket in town.

I hope to hear from you soon.

Yours sincerely,

Ms. Jane Crimson

How to Cancel Your Subscription If You Are Dissatisfied

Dear Editors,

I have recently come across your beautiful and very interesting magazine at a newsagent’s. I immediately bought it and was so satisfied with all the articles that I don’t want to miss any of the issues. So I would like to subscribe to ’Beautiful Butterflies’ for a year. My mailing address is:

12 Maple Road

Birmingham

B17 0WD

I would like to transfer the subscription fee from my account so please send me your bank account data.

Thank you in advance.

Yours,

Mrs Jason Thorne

Cancelling a magazine subscription

Dear Editors

Please cancel my subscription to your magazine, National News. I have been dissatisfied with the depth of the news coverage, and would appreciate your returning my entire subscription amount, as promised in your warranty.

My mailing address:

Mrs. Jason Thorne

12 Maple Road

Birmingham

B17 0WD

My account number: 12345678 – 00002000 – 12345678 – First National Bank

Yours sincerely,

Mrs. Jason Thorne

Sikerült megjegyezni az ilyen típusú levélhez szükséges szavakat? Le tudod fordítani az alábbi kifejezéseket?

1. előfizetni egy magazinra/újságra

2. lemondani egy előfizetést

3. újságárus

4. szerkesztő

5. kézbesítési cím

6. átutalni

7. előfizetési díj

8. garancia

9. elégedetlen

10. cikk

Megoldás:

1. to subscribe to a magazine/newspaper

2. to cancel a subscription

3. newsagent’s

4. editor

5. mailing address

6. to transfer

7. subscription fee

8. warranty

9. dissatisfied

10. article

Helyszínünk a Gastropolis főzőiskola, a Vígszínház mellett, az időpont pedig 2013. február 2. szombat (15.00-19.00 óráig).  A háromszintes helyszínen a következő programok várnak:

• PUB GRUB or AFTERNOON TEA? – Döntsd el neked melyik ízlik jobban, a hagyományos brit pub étel, a „Bangers and Mash”, vagy a könnyedebb délutáni csemege, a „scone” finom eperlekvárral és tejszínnel! Most nem csak megkóstolhatod, de együtt el is készítheted velünk ezeket (természetesen közben gyakorolva az angolt is)!
• Hogyan fejlesszük hallás utáni értésünket (bármilyen szinten)? – Szalai Nóri előadása
• City&Guilds angol nyelvvizsgák – tanácsadás, információk, könyvvásár és INGYENES PRÓBAVIZSGA a helyszínen!
• Társalgás anyanyelvi tanárokkal vezetett témák alapján!

… és a program sztárvendége: FELMÉRI PÉTER, a Dumaszínház/Showderklub humoristája, aki ezúttal angol nyelven (… vagy inkább HUNGLISH nyelven, mindenesetre ne aggódjatok, mindenki érteni fogja: ) adja elő stand-up showját!

További programok:
– Kedvezményes könyvvásár (Famulus könyvesbolt)
– British Store: brit teák, édességek, kekszek, egyéb élelmiszerek vására
– Study Time – külföldi tanfolyamok és kurzusok a nagyvilágban

Támogatók:
Cambridge University Press, City&Guilds, British Store, Study Time

Ismét sok-sok értékes nyereményt sorsolunk ki a résztvevők között! Minden belépő ajándékcsomagot kap (könyv, negyedéves 5 Perc Angol Magazin előfizetés, finomságok)!

KÉPGALÉRIA AZ ELŐZŐ ENGLISH WEEKENDRŐL:
/cikk/5_perc_angol_-_english_weekend_-_2012.10.27/

write cover letter

How To Write A Cover Letter

Writing a cover letter can be tricky, but VideoJug have come up with a sure-fire way to help you create the perfect and most appropriate cover letter for your résumé.

Writing a great motivational cover letter can be the first step to getting the dream job you’ve always wanted. However, most often you will only need to write a cover letter if you know the name of the person hiring, details about the job requirement or/and if you’ve been personally referred by somebody. It is very important to avoid writing boring and flat form letters or an overly lengthy essay about your unique individuality. Basically, a perfect cover letter should serve as a kind of résumé analysis for your ‘hopefully’ new boss, highlighting data that makes you the best choice for the job in question.

I am responding to a job posting on (name of site) on (date posted) for the (name of position).
Your firm has excellent record in the field of marketing and communications and I strongly believe I could become an effective contribution to your team.

I can offer you a ten-year experience in managing communications for firms such as (name/s of firm/s), high-level project-management skills and a keen eye for detail. I am also great with (list of relevant skills), all of which should make me an ideal candidate for the opening in question.

I have attached my résumé for your review and would welcome the chance to speak with you sometime.

Best regards,
(Your Name)

A formal party or event requires printed invitations, which should be mailed four to six weeks in advance. If it is an informal party you can opt for invitations bought from a shop and mailed two weeks in advance. A phone call will suffice for the most casual get-togethers.

Remember that an invitation is the real start to the party, so set the mood. Be adventurous and watch the fun begin early.

INVITATION INFORMATION

1. Names of party hosts or sponsoring organization.

2. Type of event (birthday party, business meeting, etc.)

3. Place.

4. Date. (Alternate (rain date) if any)

5. Time.

6. RSVP (Repondez S’il Vous Plait) date and phone number.

7. Any special dress requirements from black-tie to fancy dress.

8. Be specific about who is invited. There is nothing worse than receiving an invitation and being unsure about who is invited. Include or comment whether it is addressee only, with guest, with spouse, partner, children or bring the whole neighbourhood.

Tips:

Always send written invitations for formal events such as business gatherings, formal dinners, and special occasions like showers, weddings or events honouring someone. If guests are not from your local area, include a map to location of event. Send anywhere from 8 – 2 weeks in advance depending on formality of occasion. Weddings require the longest lead-time; casual dinners and brunches require the least.

source: http://www.party-oz.com.au/invitations/, http://www.asianlivetv.com/images/invitation.gif