Summer is the peak season of travelling. Airplanes and airports are packed and it’s very annoying when your flight is delayed. Even if airlines do their best to depart and arrive on time delay is common and you’re lucky if it’s just a short delay. If you provided your phone number when booking the flight the airline may send you notifications about the delay. A notification usually says something like the following: „We regret to advise the departure of your flight is currently delayed. The new expected departure time is 6.30 p.m.” Check-in and bag drop-off times remain unaffected though so it doesn’t mean that you can take your time arriving at the airport as you should check in as normal. If you have checked in baggage you should be at the airport at least two hours before your scheduled flight. If you have only cabin baggage and paid for priority probably it’s safe to arrive at the airport one and a half hours before departure time. Make sure that the traffic conditions on the roads are favourable so that you won’t miss your flight because of an unexpected traffic jam. Security checks may take long to get through and can be tiresome because of the long queues. You can quicken up the process by putting your toiletries in plastic bags and emptying your pockets so that the security gate won’t beep. Once you’ve passed through security and you’re in the transit area check the information board regularly to see the status of your flight and the degree of the delay. As a precaution always keep necessary items like medications, snacks, and chargers in your carry-on. If the delay is long, the airline may provide meal vouchers or accommodation. If you have access to airline lounges, use them for a more comfortable waiting experience. Depending on the airline and the length of the delay, you may be entitled to compensation. This varies by country and airline policy. For flights in the EU, you might be entitled to compensation if the delay is more than 3 hours. Save all boarding passes, receipts, and communications with the airline. This will be useful if you need to file a compensation claim later. Also, check if your travel insurance covers delays. Many policies provide compensation for delays over a certain number of hours.

Passenger: Excuse me, I’ve just heard and seen on the information board that my flight to New York has been delayed. Can you tell me what’s going on?
Airline representative: Of course, and I apologize for the inconvenience. Let me check the details for you. Could you please provide me with your flight number?
Passenger: It’s Flight 818.
Airline representative: Thank you. It appears that Flight 818 is delayed due to some unforeseen maintenance issues. We’re working to resolve them as quickly as possible, but the new estimated departure time is 4 hours from now.
Passenger: Oh no, that’s quite a delay. Is there any chance of getting on another flight?
Airline representative: I understand your concern. Let me see what other options are available. Unfortunately, all other flights to New York today are fully booked. However, we can put you on standby in case a seat opens up.
Passenger: I see. What are my rights in this situation? Can I get any compensation or assistance?
Airline representative: Since the delay is over three hours, you may be entitled to compensation. Additionally, we can provide you with meal vouchers, and if the delay extends further, we can assist with hotel accommodation.
Passenger: That’s good to know. How do I claim the compensation?
Airline representative: You can file a claim on our website under the “Customer Service” section, or I can give you a form to fill out right here. You’ll need to provide details about the flight and the delay.
Passenger: I’ll probably do it online later. Could you give me the meal vouchers now?
Airline representative: Certainly. Here are your meal vouchers. They can be used at any of the restaurants in the terminal.
Passenger: Thank you. I also have a connecting flight in New York. What will happen with that?
Airline representative: Let me check your itinerary. I see you’re connecting to Los Angeles. Given the delay, you’ll miss your connection. We will rebook you on the next available flight to Los Angeles once you arrive in New York.
Passenger: I appreciate your help. Is there a way I can keep updated on the status of this flight?
Airline representative: Yes, you can sign up for Messenger alerts or check our airline’s app and website for real-time updates. I’ll also keep you informed if there are any further changes.
Passenger: Great, I’ll sign up for the alerts. Thanks for your assistance.
Airline representative: You’re welcome. I’m sorry again for the inconvenience, and we’ll do our best to ensure you reach your destination as smoothly as possible.

IMPORTANT PHRASES

I apologize for the inconvenience – Elnézést kérek a kényelmetlenségért.
Can you provide me with your flight number? – Megadná a járatszámát?
due to some unforeseen maintenance issues – előre nem látható karbantartási munkák miatt
new estimated departure time – az indulás várható új időpontja
Is there any chance of getting on another flight? – Van lehetőség másik járattal utazni?
I understand your concern.  – Megértem az aggodalmát.
in case a seat opens up – ha megürül egy hely
What are my rights in this situation?  – Mik a jogaim ebben a helyzetben?
Can I get any compensation or assistance? – Kaphatok valami kártérítést vagy segítséget?
How do I claim the compensation? – Hogyan igényelhetem a kártérítést?
given the delay – a késés miatt
You will miss your connection. – Le fogja késni a csatlakozó járatát.
once you arrive in New York – amint megérkezik New Yorkba
I appreciate your help.  – Értékelem a segítségét.
Thanks for your assistance. – Köszönöm a segítségét.
as smoothly as possible – a lehetőségekhez képest a legsimábban

IMPORTANT WORDS

information board – tájékoztató tábla
to be delayed – késni
to resolve – megoldani
to be fully booked – teljesen tele van, nincs rajta szabad hely
standby – üres helyre várakozó
to be entitled to sg – jogosultnak lenni valamire
meal voucher – étkezési kupon
to extend further – még hosszabbra nyúlni
to file a claim – igényt benyújtani
connecting flight – csatlakozó járat
itinerary – útvonal, útiterv
to connect – átszállni
to rebook– átfoglalni
to sign up – feliratkozni
alert – értesítés, riasztás
destination – úticél

Air travel at the moment is, putting it lightly, a bit of a mess: hampered by loads of queues, lengthy delays and thousands of cancelled flights. What’s worse is that, for travellers, much of it is so unpredictable. Airports can go from decent one day to crappy the next – there’s no telling what kind of chaos you might get caught up in.

But presumably, some airports must be worse than others, statistically speaking? Well, if you’re into numbers, a new report from travel agency Hopper is here to help you work out which airports you should avoid at all costs.

Using data from the Official Aviation Guide, a provider of data and analytics for airports, Hopper has worked out how European airports were performing in July, focusing on the number of delays and cancellations up to July 10.

And the worst airport in Europe right now is… Brussels Zaventem! Belgium’s busiest airport, Zaventem has seen a whopping 72 percent of flights delayed in the period, with 2.5 percent cancelled.

Brussels is followed by Frankfurt International, which saw 68 percent of flights delayed and 7.8 percent cancelled, and Eindhoven in the Netherlands, which had 67 percent of flights delayed and 1.8 percent cancelled.

By contrast, the best-performing airport in Europe is Milan’s Bergamo, which only had three percent of flights delayed and one percent cancelled. Similarly reliable is Gran Canaria’s airport (with eight percent delayed, 0.3 percent cancelled) and Bucharest’s Otopeni International (ten percent delayed, 1.7 percent cancelled).

Here is the full ranking of Europe’s worst airports in July, according to Hopper’s study.

1. Brussels Zaventem, Belgium (72 percent delayed, 2.5 percent cancelled)
2. Frankfurt International, Germany (68 percent delayed, 7.8 percent cancelled)
3. Eindhoven, Netherlands (67 percent delayed, 1.8 percent cancelled)
4. Luton, UK (66 percent delayed, 2.7 percent cancelled)
5. Budapest Liszt Ferenc, Hungary (65 percent delayed, 2.1 percent cancelled)
6. Lisbon, Portugal (65 percent delayed, 4.8 percent cancelled)
7. Paris Charles de Gaulle, France (62 percent delayed, 3.1 percent cancelled)
8. Amsterdam Schiphol, Netherlands (61 percent delayed, 5.2 percent cancelled)
9. Nice Côte d’Azur, France (60 percent delayed, 3.4 percent cancelled)
10. London Gatwick, UK (59 percent delayed, 1.4 percent cancelled)

source: TimeOut

Pick the best possible way to finish the sentences.

*****

Taxi driver: Well, here we are. It’s £37.8.
Woman: Thanks a lot … and keep the change.
Taxi driver: Thank you Madam. Let me help you with the suitcase!
Woman: That’s very kind. Thank you.

IMPORTANT PHRASES

How much is it to …? – Mennyibe fog kerülni …-ba/-be?
Can you help me with the suitcase? – Tudna segíteni a bőröndömmel?
It’s a bit heavy.  – Egy kicsit nehéz.
I’ll put that in the boot. – Beteszem a csomagtartóba.
How long does it take to get there? – Mennyi ideig tart odaérni?
About … minutes, depending on the traffic.  – Nagyjából … perc, a forgalomtól függ.
I have to check in at least two hours before departure time. – Legalább két órával az indulás előtt be kell jelentkeznem.
We have time to get there. – Van időnk odaérni.

IMPORTANT WORDS

suitcase – bőrönd
heavy – nehéz, súlyos
to put in the boot – betenni a csomagtartóba
boot – csomagtartó
to get somewhere – eljutni valahova
to depend on – függni valamitől/valakitől
traffic – forgalom
plane – repülőgép
to leave – elindul
to arrive – megérkezik
to check in – bejelentkezni
departure time – indulási idő

Check in

– Good morning sir. Can I see your ticket and passport?

– Certainly. There you are.

– Thank you.

– OK. And how many suitcases will you be checking in?

– Just one suitcase.

– Did you pack your bag yourself?

–  Yes, I did.

–   Do you have any electrical goods?

–   I have an electric shaver in my hand luggage. Is that OK?

–   That’s fine. So nothing else in your suitcase?

–   No.

–   OK.

–   Would you like a window or aisle seat?

–   A window seat please.

–   OK. Just one moment. This is your seat number and the departure gate. You can go straight through to the departure lounge. Enjoy your flight.

–   What time will we be boarding?

–   Oh, we begin boarding at 7.

–   OK. Thank you.

On the plane

–  Would you like a newspaper to read madam?

–  No, thank you.

–  Would you like a newspaper to read sir?

–  Sir. Sir?

–  Oh. Would you like a newspaper to read sir?

–  Yeah, I’ll take the Daily Mail.

–  There you go sir.

–  Thank you. It’ll help take my mind off things. I’m always a little nervous before flight.

–  Oh well. Try not to worry too much. You know air flight is the safest form of travel.

–  I know. I’m sure I’ll be better after we take off.

–  You know we have some flight entertainment for you, too. You’ll find the film guide in the pocket in front of you or in the flight magazine.

–  Oh good. A nice film will help me to relax.

–  Programs will start shortly after take-off. If there is anything I can get for you then please just call for assistance.

–  When will dinner be served?

–  In about an hour or so. We have fish, steak and the vegetarian option. Which one would you like?

–  Fish please.

–  OK. I’ll be back later. Now please just try to relax and enjoy your flight.

Duty Free Goods

–  Sir, have you seen the catalogue for our in-flight shop?

–  This one?

–  That’s it. Would you like to order any duty free goods?

–  Yes, please. Can I pay by credit card?

–  Yes. All major credit cards are accepted but purchases must not exceed 500 US dollars.

–  OK. I’d like this bottle of Scotch Whisky please. At 34 dollars?

–  Right. That will be one bottle of Johnny Walker Malt Whisky. Is there anything else that you would like sir?

–  Yes, I’d like these titanium sunglasses. Their price’s at 145 US dollars. Will that be all, sir?

–  Yes, that’s everything. Thanks.

–  The total bill comes to 179 US dollars. Can I have your credit card please?

–  Sure.

Le tudod fordítani az alábbi magyar mondatokat angolra? Segít a videó szövege.

1. Saját maga pakolta be a bőröndjét?

2. Ablak melletti vagy folyosó melletti ülést szeretne?

3. Segít elterelni a figyelmemet a dolgokról.

4. Repülés előtt mindig kicsit ideges vagyok.

5. A repülés az utazás legbiztonságosabb módja.

6. Fizethetek hitelkártyával?

7. Minden főbb hitelkártya típust elfogadunk.

8. Szeretne még valamit?

9. Ez minden?

10. Elkérhetem a hitelkártyáját?

Megoldás:

1. Did you pack your bag/suitcase yourself?

2. Would you like a window or aisle seat?

3. It’ll help take my mind off things.

4. I’m always a little nervous before flight.

5. Air flight is the safest form of travel.

6. Can I pay by credit card?

7. All major credit cards are accepted.

8. Is there anything else that you would like?

9. Will that be all?

10. Can I have your credit card?

Christmas miracle or sickly sweet PR stunt? Either way, it’s unlikely these WestJet passengers care after they had their wildest holiday wishes granted during a flight across Canada. Travelers arriving at Toronto Pearson and John C. Munro Hamilton International Airports for flights to Calgary were surprised when a virtual Santa Claus asked what they wanted for Christmas.

 A promo video sees a variety of passengers telling Father Christmas their dream gift. With their wishes made, the footage shows them merrily taking their place on the aircrafts. As they relax onboard, the video then flicks to behind-the-scenes shots of WestJet elves rushing out to buy the wished-for gifts. When the flyers touch down in Calgary, they mill around the seasonally decorated baggage claim hall — and are shocked when their presents, instead of suitcases, arrive on the carousel. A boy gets super excited as he unwraps a brand new Android tablet, while a family can’t stop grinning as they open up a big-screen TV. One man clearly wishes he had asked for more, however, when he opens up a small package containing just socks and underwear.

 Some have claimed the "Christmas Miracle" campaign is just a cynical marketing stunt.
But WestJet spokesman Richard Bartrem defended the project. "This year, we wanted to turn our holiday campaign into a tradition by doing something that’s never been done before," he said. "We wanted to surprise our guests with meaningful, personalized gifts when they least expected them," he told Fox News. "Being able to show our guests how much we care with gift-giving, a tried and true holiday tradition, resonates with WestJetters as much as our guests," he added. Airline bosses also promised to donate flights to families in need through the Ronald McDonald House Charities if 200,000 people watched the video. So far, the clip has been seen more than 6 million times.

source: www.nydailynews.com

miracle – csoda
PR = Public Relations
stunt – trükk
unlikely – valószínűtlen
to grant a wish – kívánságot teljesíteni
promo video – reklám videó
onboard –  a repülőn, a fedélzeten
behind-the-scenes – a színfalak mögött
to mill around – ténferegni
baggage claim – poggyászkiadó
instead of – valami helyett
brand new – vadiúj
to grin – vigyorogni
to defend – védeni
meaningful – értelmes
personalized – személyre szóló
tried and true – jólbevált
to resonate with – jól viszonyul valamihez, tetszik neki
to donate – adományozni
families in need – szükséget szenvedő családok

True or false?

1. The airline made a promotional video with actors.

2. The airline found out about people’s wishes through a virtual Santa terminal.

3. The gifts were bought while the passengers were on the plane.

4. The passengers knew in advance what would happen.

5. Some people believe the airline only used this trick for marketing purposes.

answers: 1-F 2-T 3-T 4-F 5-T

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0

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Woman: Excuse me, can you help me find my seat?
Flight Attendant: Yes, certainly. May I have your boarding pass, please?
Woman: Yes, here you are.
Flight Attendant: You are in 11K. It´s the third aisle seat on the right.
Woman: Thanks.

*****

Woman:Excuse me. I think I´m in 11K. I think you´re sitting in my seat.
Man: I don´t think so. My ticket says 11K.
Woman: Look, my boarding card says 11K.
Man: Oh, let me find my boarding card. Oh my card says 11K too.
Woman: There must be some mistake, let me find the air stewardess.
Flight Attendant: Sorry, there must have been some mistake at the booking desk.
Woman: Could you please find me another window seat, please?
Flight attendant: I will see what I can do. Wait one moment please.
Woman: Fine.
Flight Attendant: Sorry about the mix-up. We don’t have a seat in economy, but we can offer you a seat in first class with a window seat.
Woman: Great, that would be perfect.

———————————————————–

IMPORTANT PHRASES

Can you help me find my seat?– Tudna segíteni nekem megtalálni a helyemet?
May I have your boarding pass, please? – Elkérhetném a beszállókártyáját?
Here you are. – Tessék, itt van.
It´s the third aisle seat on the right. – A harmadik folyosó melletti hely lesz jobbra.
I think you´re sitting in my seat. – Azt hiszem ön az én helyemen ül.
I don’t think so. – Nem hiszem.
There must be some mistake. – Valami tévedés lehet.
Let me find the air stewardess. – Hadd keressek egy légiutas kísérőt.
There must have been some mistake at the booking desk. – Valami tévedés csúszhatott be a foglalási pultnál.
Could you please find me another window seat? – Tudna találni nekem egy másik ablak meleltti helyet?
I will see what I can do. – Megnézem, hogy mit tehetek.
Wait one moment please. – Kérem várjon egy percet.

IMPORTANT WORDS

seat – ülés, hely
certainly –természetesen
boarding pass – beszállókártya
aisle –folyosó (széksorok között)
on  the right –jobbra
on the left – balra
boarding card – beszállókártya
mistake – tévedés, hiba
air stewardess – légiutas kísérő
mix-up – összecserélés
in economy – turista osztályon
to offer – kínál, ajánl

Woman:Excuse me, can I check in here?
Attendant: Certainly. Can I see your ticket?
Woman: Yes, of course. Flight BA 0868 to Budapest.
Attendant: Have you got any bags?
Woman: Yes, just one.
Attendant: Would you like a window or an aisle seat?
Woman: I prefer a window seat.
Attendant: Did you pack your bag yourself?
Woman: Yes, I did.
Attendant: Did you put all the things in your bag?
Woman: Yes, I did.
Attendant: Was your bag with you at all times?
Woman: Yes, it was.
Attendant: All right. Thank you. You depart from Gate thirteen at four o’clock.
Woman: Thank you.

———————————————————–

IMPORTANT PHRASES

Can I check in here? – Itt be tudok jelentkezni?
Can I see your ticket? – Láthatnám a jegyét?
Have you got any bags? – Van csomagja?
Would you like a window or an aisle seat? – Ablak vagy folyosó melletti jegyet szeretne?
I prefer a window seat. – Ablak melletti helynek jobban örülnék.
Did you pack your bag yourself? – Ön egyedül csomagolta be a bőröndjét?
Did you put all the things in your bag? – Mindent ön tett bele a táskába?
Was your bag with you at all times? – Végig önnél volt a csomagja?
You depart from Gate 13 at four o’clock. –A 13 kaputól indul a járata négy órakor.

IMPORTANT WORDS

to check in – bejelentkezni
certainly – természetesen
of course – persze
flight – repülőjárat
bag – táska
aisle – folyosó (széksorok között)
to prefer – jobban szeret, előnyben részesít
at all times – mindig, egyfolytában
gate – kapu