Dear Manager,

I am really sorry to disturb you with my complaint but now I have really had enough. I have been a regular customer in your bank for twenty-five years now. I have been highly satisfied with your service so far.

However, for several weeks I have experienced such rude treatment from one of your tellers that I refuse to tolerate it any longer. Each time I try to make a transaction through Ms. White, she acts as though I were an annoyance. In one instance, she said she has “no patience in dealing with such petty transactions.” when I wanted to transfer 50 dollars from my account.

I trust that you will speak to her about polite customer service. If she continues to have this attitude, I will move my accounts to another bank. Customers are not an annoyance; we are the ones who pay her salary.

I hope to hear from you soon.

Yours sincerely,

Mr. James Black

Írj panaszos levelet az egyik ismert áruház igazgatójának az alábbi szempontoknak megfelelően.

– rendszeres vásárlójuk vagy

– eleged van az eladók udvariatlanságából

– új mobil telefont próbáltál venni, de csúnyán bántak veled, nem segítettek

– kérd meg az igazgatót, hogy utasítsa a munkatársait arra, hogy udvariasan bánjanak a vásárlókkal

– ha semmi sem változik, kénytelen leszel a másik nagyáruházat előnyben részesíteni

Megoldás:

Dear Manager,

I am really sorry to disturb you with my complaint but now I have really had enough. I have been a regular customer in your hypermarket for several years. I have been mostly satisfied with your service so far.

But I have experienced such rude treatment from one of your salesmen that I refuse to tolerate it any longer. I tried to buy an expensive mobile phone last week. I asked for help but the salesman I talked to acted as though I were an annoyance. He was downright rude and just wanted to get rid of me as soon as possible.

I trust that you will speak to your employees about polite customer service. If I continue to experience this attitude, I will definitely do the shopping in the other hypermarket in town.

I hope to hear from you soon.

Yours sincerely,

Ms. Jane Crimson