Thomson Airways to launch child-free zones, family booths and pods for couples

If Thomson Airways get their way, the days of flying to the crying of an  infant could soon be over.

The world’s largest charter airline announced it is to launch family booths, pods for couples and child-free zones in an effort to rebrand itself as the ‘holiday airline’. The airline, which takes five million Brits abroad each year, have said the new ‘innovative’ measures will make the journey part of the holiday experience.

Children can be sent off to the on-board kids’ club, where a trained member of staff will entertain them with arts and craft activities and quizzes that relate to their destination.

And David Burling, boss of parent firm TUI UK & Ireland, said he wants the company to ‘define and lead’ a new category of flying. ‘Our overall goal is to make travel experiences special and, as the flight marks the start and end of the holiday, we see it as an integral part of the whole holiday experience,’ he said.

Thomson Airways’ customer service chief Carl Gissing added: ‘We’ve also asked our customers what they want from a holiday airline to ensure we’re really adding value to their overall experience. Their insight and feedback has helped us develop many of the innovative new concepts.’

Most of the changes are likely to be introduced as the airline’s new 47-strong fleet of Boeing 737 MAX jets is delivered from 2018, though family and child-free zones could come as soon as next summer.

source: www.metro.co.uk

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2. Hawaii is an exotic ……………….. popular with Americans.

3. The storm ……………….. in an hour and our flight took off.

4. I called the ……………….. because I was sent a much larger bill than I expected.

5. What type of ……………….. entertainment do you offer?

answers: 1-feedback 2-destination 3-was over 4-customer service 5-on-board

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PASSPORT CONTROLL

Customs Officer: Good morning! Can I see your passport?
Mrs von Ventolin: Here you are.
Customs Officer: Are you a tourist or on business?
Mrs von Ventolin: I’m on business. I’m going back next week.
Customs Officer: Mr von Ventolin, do you have anything to declare?
Mrs von Ventolin: No, I don’t have anything to declare.
Customs Officer: All right. Could you open your suitcase, please?
Mrs von Ventolin: Certainly.
Customs Officer: That’s fine. Have a pleasant stay.
Mrs von Ventolin: Thank you.

Reservations clerk: Pacific Airways, good morning. How can I help you?
Samantha: I´d like some information on flights to Budapest, please.
Reservations clerk: Certainly, Madam. When would you like to leave?
Samantha: Next Friday, the 22nd.
Reservations clerk: Well, let me check it… yes, we have a 13:50 flight on that day.
Samantha: Good. I need a one way ticket.
Reservations clerk: Tourist or first class?
Samantha: Tourist class.
Reservations clerk: $438 for a one way ticket, Madam.
Samantha: Is there a stop-over?
Reservations clerk: Yes, you should transfer at the Frankfurt airport.
Samantha: All right. Please book me on the flight. My name’s Samantha Collins.
Reservations clerk: How would you like to pay?
Samantha: Can I pay by credit card?
Reservations clerk: Certainly. May I have the card number, expiry date and your name as printed on the card?
Samantha: The card number is 5389 2600 0007 5014, the expiry date is February 2010, and the name is Samantha Collins.
Reservations clerk: Just a second, please… All right, Ms Collins. I’ve reserved one seat in your name on Flight NWA 362 bound for Budapest on May 22nd.
Samantha: Thank you. What time do you start checking-in?
Reservations clerk: Two hours before departure time.
Samantha: Thanks a lot.

I’D LIKE TO RECONFIRM MY FLIGHT

Reservations clerk: Pacific Airlines. Can I help you?
Jessica: Hello. I´d like to reconfirm my flight, please.
Reservations clerk: Can I have your name and flight number, please?
Jessica: My name is Jessica Stewart-Adams and my flight number is 436.
Reservations clerk: When are you leaving?
Jessica: On June 11th.
Reservations clerk: And your destination?
Jessica: Rome.
Reservations clerk: Hold the line, please. (…) All right. Your seat is confirmed. You´ll be arriving in Rome at 3 o´clock p.m. local time.
Jessica: Thank you. Can I pick up my ticket when I check in?
Reservations clerk: Yes, and remember to check in at least one hour before departure time.

CANCELLING YOUR RESERVATION

Reservations clerk: Hello. Pacific Airways. May I help you?
Man: Yes. My name´s Mark Silverman and I reserved two seats on Flight 852 on the 23rd, and I´d like to cancel the reservation.
Reservations clerk: Please hold on. (…) That´s flight NWA 852 from Toronto to Washington?
Man: Yes, that´s right.
Reservations clerk: OK. Your reservation has been canceled, Mr. Silverman.
Man: Thanks.