Phone Banking - Telefonos bankolás

Phone Banking - Telefonos bankolás

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Szókincsfejlesztés egy kis feladatsorral telefonos bankolás témakörében. 

Phone Banking

Read the following conversation and try to complete the gaps with the missing parts, then check your answers.

a)    have a special account for that
b)    to sign up
c)    can check your balance
d)    automated answering machine
e)    all your day-to-day banking over the telephone
f)     press the number
g)    key in your PIN number

Customer: Can you tell me how the telephone banking services work?

Representative: You can do 1. ______________, 24 hours a day.

Customer: That's great. How do I access my account?

Representative: Just call the bank, 2. _____________ and listen to the menu of options available.

Customer: How do I choose which option I want?

Representative: Just 3. _____________ for the service stated by the recording.

Customer: What kind of things can I do?

Representative: You 4. ______________, pay bills, order a statement or even transfer money to another bank.

Customer: That's fantastic! Can I trade stocks and bonds.

Representative: I'm afraid you will have to 5. _______________.

Customer: What about getting help if I have any problems?

Representative: There's an 6. _______________ and staff are available 9 to 5 seven days a week.

Customer: This sounds great. I'd like 7. __________.

Representative: Alright, can you answer a few questions please?

Key:

1.    e

2.    g

3.    f

4.    c

5.    a

6.    d

7.    b

Customer: Can you tell me how the telephone banking services work?

Representative: You can do all your day-to-day banking over the telephone, 24 hours a day.

Customer: That's great. How do I access my account?

Representative: Just call the bank, key in your PIN number and listen to the menu of options available.

Customer: How do I choose which option I want?

Representative: Just press the number for the service stated by the recording.

Customer: What kind of things can I do?

Representative: You can check your balance, pay bills, order a statement or even transfer money to another bank.

Customer: That's fantastic! Can I trade stocks and bonds.

Representative: I'm afraid you will have to have a special account for that.

Customer: What about getting help if I have any problems?

Representative: There's an automated answering machine and staff are available 9 to 5 seven days a week.

Customer: This sounds great. I'd like to sign up.

Representative: Alright, can you answer a few questions please?

Vocabulary

day-to-day banking

mindennapi banki tevékenységek

to access

hozzáférni

account

számla

available

elérhető

recording

felvétel

to check your balance

ellenőrizni a számlaegyenleget

to pay bills

számlákat befizetni

to order a statement

számlakivonatot rendelni

to transfer money

pénzt átutalni

stocks and bonds

részvények és kötvények

to sign up

jelentkezni

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