1.I am writing to you because I wish to make a complaint about the services of your hotel we had to experience between …. and …. (date of arrival and date of departure) with three workmates of mine.
I wish to – Szeretnék
to make a complaint – panaszt tenni
date of arrival/departure – érkezési és indulási dátum
2.During our stay we had some inconveniences that we were unable to resolve on the spot.
inconveniences – kényelmetlenségek
to be unable to resolve – képtelen megoldani
on the spot – ott helyben
3.Unfortunately, our room had some technical problems when we occupied it: neither the air conditioner nor the TV set was working and they were not fixed during our stay.
to occupy – elfoglalni (szobát)
to fix – megjavítani
4.Although the services of the hotel are outstanding, the staff sometimes showed very little respect towards us: they were unhelpful and so slow that we had to wait a lot for a request to be solved most of the time.
outstanding – kiváló
to show very little respect towards us – kevés tiszteletet mutatni felénk
to solve a request – megoldani egy kérést
5.I think we are entitled to receive a full refund for these inconveniences and we can settle this problem as soon as possible.
to be entitled to do sg – jogosult valamit tenni
full refund – teljes pénzvisszatérítés/teljes kártérítés
to settle this problem – elintézni/megoldani ezt a problémát