Munkahelyi telefonálás

Even if your general English conversation skills are not the best, at work you always need to communicate politely. For example, “Can I have your name, please?” sounds far better than “What’s your name?” in a professional environment. This is a list of polite expressions you can use.

Polite expressions

Useful expression on the phone

Good morning. Thank you for calling our company. My name is Anna. How may I direct your call?

Sorry to keep you waiting. I’m putting you through.

Do you want to hold or would you like to call back later?

I’m afraid the line/extension is engaged/busy. I’ll transfer you to Ms Jones.

I’m returning your call on behalf of Mr Brown to let you know …

I’m calling to confirm that …

Which company are you calling from?

I’m sorry, I didn’t catch your name. Could you spell it please?

Can you please repeat the date/location/time/phone number/e-mail address?

Is there anything else I can do for you?

to take a message – üzenetet leírni
contact number – telefonos elérhetőség
request – kérés
to put somebody through – kapcsolni valakit
to hold the line – tartani a vonalat
extension – mellék
engaged/busy – foglalt
to transfer a call – hívást átkapcsolni
to return a call – visszahívni
on behalf of – valaki nevében
to confirm – megerősíteni, visszaigazolni
to not catch someone’s name – nem érteni valaki nevét
location – helyszín
Is there anything else I can do for you? – Tehetek Önért még valamit?