Complaints
Man: Sorry, I just bought this glass of wine and it seems a bit off, it may have been corked. Can I have another one?
Barman: Okay Sir, no problem. I will bring it to your table straight away.
Man: Fine, just don’t take too long as I am in a hurry.
Barman: I will do it straight away, Sir.
Bill Complaint
Man: I have a complaint about my bill. I had two small beers but you charged me for one small and a large beer.
Barman: Sorry, it is very busy here at the moment. I think one of the staff may have pressed the wrong button by accident. I am sorry for the mistake. I will refund you the difference which is 1 pound, and here is a voucher for a free drink the next time you come.
Man: Oh, I was not expecting that, that’s very kind of you. Thanks.
Barman: No problem, it is always important to us that our customers are always happy, and we see complaints as an opportunity to improve our service.
Most complaints are genuine and a good business will see them as an opportunity to improve their service and performance. Business is always about finding solutions and not creating problems.
Traditional pub snacks
Man: Hi I would like a packet of crisps, please.
Barman: What kind would you like?
Man: Do you have salt and vinegar flavoured crisps.
Barman: Yes of course and anything else.
Man: Can I have some peanuts.
Barman: Salted or unsalted?
Man: Unsalted please, I am trying to cut down on my salt intake.
a bit off – kissé romlott
corked – dugóízű
straight away – azonnal
staff – személyzet
to press the button – megnyomni a gombot
to refund – visszaadni pénzt
voucher – vócser
genuine – eredeti, őszinte
performance – teljesítmény
to cut down on – lecsökkenteni valamit
salt intake – só bevitel
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Az 5 Perc Angol immár közel 25 éve áll több tízezer leckével, hanganyaggal, kvízzel és videókkal ingyenesen minden nyelvtanuló rendelkezésére.
Az oldal fenntartása azonban rengeteg munkával és kiadással jár. Ha te is velünk tanulsz, és szereted a tananyagainkat, akkor kérlek, ha lehetőséged engedi, támogasd a munkánkat, hogy még legalább ennyi ideig lehetővé tehessük mindenki számára, napi rendszerességgel az ingyenes nyelvtanulás és nyelvgyakorlás lehetőségét.
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